Frequently Asked Questions
Who is this Program For?
If you’ve experienced a concussion or head injury, it’s important to seek immediate medical attention. Start with your primary care provider (PCP), a local urgent care clinic, or the emergency department for an initial evaluation.
While most concussions resolve naturally within a few days to weeks, persistent symptoms lasting beyond two weeks may require specialized care. If you’re facing challenges returning to sports, work, or school, consider scheduling a free consultation with Dr. Fair. We’ll help determine if our program is the right fit to support your recovery.
What Can I Expect During the Program?
The first month of our program you will participate in a thorough clinical interview and a neuropsychological assessment. This evaluation will include a range of tools to understand your injury, symptoms, cognition, previous treatment, mood, personality, etc. This will give Dr. Fair a clear understanding of what’s going on and how to pair your strengths and abilities with effective strategies to get you better. This evaluation process will occur during the first month and again at the end of treatment. You will also begin applying the various online classes to help you learn more about your concussion and how to heal. This will include weekly personalized consultations and follow-ups, with various supports along the way.
As needed, during the 2nd and 3rd month you’ll continue to engage with online content, and participate in weekly consultation sessions where we discuss your specific recovery process. When sufficient time and change has occurred, typically towards the end of treatment, you’ll participate in a follow-up evaluation. We’ll compare your scores and note areas of progress and opportunities for continued growth.
Do You Accept Payments Using a HSA or FSA?
Yes. Upon request we can provide you with a documentation that you can use to confirm that qualified medical services were provided.
What if I Need to Cancel a Session? Do I Get a Refund on that Session?
Research indicates that the more consistently we engage in targeted therapies, the more effective the results. We will work with you to schedule another time so you can continue diligently working on your recovery. The beauty of online therapy is you have much more schedule flexibility than traditional, in person visits.
Can I Make Weekly rather than Monthly Payments?
Our focus is on reduction in the number of symptoms and symptom severity. This happens in a variety of ways and not just during weekly sessions. For example, sometimes sessions and check-ins are more frequent during the first half of the month. By making payments upfront and predictable we can all focus on your recovery rather than billing issues. Also, when you invest in your health up front, you’re more committed to taking action and making change consistently over time.
Do You Offer Any Discounts?
Our program relies on the expertise of a diverse panel of specialists in the field of neuropsychology, physiology, mental health, and other disciplines. This targeted expertise, delivered remotely and conveniently to help you heal, has strong outcomes. The best way to find out about potential discounts is through our subscriber newsletter and our social media channels.
Will Insurance Cover My Care at Concussion Recovery?
Our program focuses on helping you get better. In many cases the insurance industry complicates healthcare by reimbursing only certain kinds of interactions, only for certain conditions, and only for certain durations of time. Insurance coverage depends upon your insurance provider’s reimbursement rates and policies for out-of-network providers. Dr. Fair is not a provider on any insurance panels. We don’t work with insurance companies but can provide you with a detailed invoice outlining insurance codes, tests administered, and any other services rendered. It is your responsibility to check with your insurance provider in advance regarding any potential reimbursement.
What Kind of Therapy Approach Do You Use?
Our treatment approach is integrative in nature, helping you improve brain, body, and behavior. We focus on principles from Dialectic Behavior Therapy (DBT), Acceptance and Commitment Therapy (ACT), Cognitive Behavior Therapy (CBT), and Motivational Interviewing (MI). The style or emphasis can vary based on the needs of each client.
What if I'm Not Better After Your Program?
We are confident that you will experience significant and measurable improvement in both the number of your symptoms, and the severity of your symptoms. Our goal is to guide you through as much progress as possible in one to three months. Recovery is very individual and it’s possible that after three months you will still want to continue some aspects of treatment. Dr. Fair will discuss any ongoing recommendations during your 2nd feedback session.
Do I Need to Live in a Certain Location to be a Client?
Dr. Fair is a licensed psychologist in Utah, with an application pending to practice in any of 42 PSYPACT States (https://psypact.gov/mpage/psypactmap). Stay tuned for that upcoming change!